Last updated: June 26, 2026
Agreement to terms
These Terms & Conditions govern your access to and use of the Lead Media Solutions website, embedded forms, booking pages, checkout flows, software-supported services, CRM implementation services, AI receptionist services, review systems, websites, automations, advertising support, SEO projects, and related services.
By using the website, submitting a form, booking a call, purchasing a plan, accessing an account, or using any service, you agree to these Terms. If you are acting on behalf of a business, you represent that you have authority to bind that business.
Services and offers
Lead Media Solutions provides software implementation, CRM setup, websites, review systems, AI receptionist setup, automations, booking workflows, reporting, Local Service Ads support, Meta Ads support, SEO website projects, and related business operating tools for local service businesses.
Specific plan details, prices, setup fees, usage fees, included services, limitations, and next steps are described on the applicable offer page, checkout form, service agreement, invoice, or written proposal. If there is a conflict between website copy and a signed agreement, the signed agreement controls.
The agreement date is the date on which funds are received, a checkout is completed, an invoice is paid, or written confirmation of an agreement is received by Lead Media Solutions, unless a signed agreement states a different effective date.
No guarantee of results
We work to build practical systems that improve capture, response, follow-up, reviews, visibility, and lead handling. However, we do not guarantee specific lead volume, revenue, rankings, ad performance, review count, appointment count, cost per result, or business outcome.
Results depend on many factors outside our control, including market demand, competition, offer strength, pricing, responsiveness, client participation, ad budget, sales process, service quality, review quality, customer behavior, platform policies, and third-party systems.
Client responsibilities
Clients are responsible for providing accurate business information, lawful content, service details, pricing guidance, access credentials, approvals, brand assets, customer consent records, ad spend decisions, payment methods, and timely feedback needed to complete setup and operate services.
Clients are responsible for reviewing website content, AI scripts, automations, messages, review replies, ad creative, campaign settings, and customer-facing communications before and during use.
Payments, subscriptions, setup fees, and usage
Monthly subscriptions, annual subscriptions, setup fees, project fees, usage fees, communication charges, AI usage, phone/SMS costs, ad spend, and third-party platform charges may apply depending on the plan or service.
Unless otherwise stated in writing, monthly services are provided on a month-to-month basis and renew on the original payment date or the billing date shown in the checkout, invoice, subscription, or written agreement.
Setup fees cover configuration, implementation, onboarding, testing, and launch work. Unless otherwise stated in writing, setup fees and completed implementation work are not refundable once work has begun. Monthly subscriptions renew until canceled according to the applicable agreement or billing settings.
Usage-based charges, including AI, phone, SMS, email, or other communication usage, may be billed separately or passed through where applicable. Communication billing may operate as a wallet or recharge balance where a minimum amount is added when the balance is low or depleted so messages, calls, email, AI, or other communication services can continue processing.
Clients are responsible for communication-related charges inside the CRM or connected systems, including phone number purchase, A2P or messaging registration, carrier fees, phone number rental, SMS, MMS, calls, email, AI usage, and other in-app processing charges where applicable.
Advertising spend, third-party platform charges, carrier fees, domain fees, and other pass-through costs are not controlled by Lead Media Solutions and are not refundable by Lead Media Solutions. Clients are responsible for paying ad spend directly to the applicable advertising platform or connected payment method unless otherwise agreed in writing.
Refunds, cancellations, and pauses
Unless a signed agreement says otherwise, payments are non-refundable once processed, including subscription payments, setup fees, implementation fees, project fees, usage fees, and pass-through charges. This includes situations where the client has received access, used the software, received leads, used automations, used AI features, used phone or messaging services, received setup work, or benefited from services during the billing period.
Clients are responsible for requesting cancellation or pause before the next billing date. Cancellation or pause requests should be submitted by email or another written method accepted by Lead Media Solutions at least five days before the next scheduled payment so there is enough time to process the request. Requests made after a payment has processed apply to future billing periods unless Lead Media Solutions approves an exception in writing.
Cancellation takes effect at the end of the current paid service period unless Lead Media Solutions confirms a different effective date in writing. Canceling does not create a refund for the current billing period, unused days, usage already incurred, leads already received, access already provided, or work already performed.
We do not provide refunds because a client forgot to cancel, changed direction after renewal, did not use the service as much as expected, received leads but did not close them, paused their own sales process, or no longer wants the service after payment has processed.
Except in the case of clear account mismanagement, duplicate charge, billing error, failure to provide purchased access, or another documented issue caused by Lead Media Solutions, refunds are not offered. Any refund or account credit is discretionary and must be confirmed by Lead Media Solutions in writing.
Cancellation stops future billing only. It does not remove amounts already owed, usage charges already incurred, ad spend already spent, third-party charges already created, or work already completed.
Affiliate program, referral tracking, and payouts
Lead Media Solutions may offer an affiliate or referral program. Affiliate commissions are available only for eligible referrals that are properly tracked, approved, and paid according to the current affiliate program terms. Self referrals, self signups, referrals for a business's own account, and commissions on a client's own plan, upgrades, or payments are not allowed.
Existing clients may become affiliates and may refer other businesses, but commissions do not apply to their own account, plan, subscription, upgrades, setup fees, usage, ad spend, or any payment connected to their own business.
Affiliate payouts are paid separately and only after an eligible referred client completes the applicable payment and any required waiting, review, or approval period has passed. Unless otherwise stated in writing, affiliate payouts are calculated on eligible recurring subscription revenue only and do not include setup fees, project fees, usage fees, pass-through charges, ad spend, refunds, chargebacks, credits, discounts, or taxes.
Affiliates are responsible for creating or accessing their affiliate dashboard, keeping their contact information current, and adding required tax and payout information at portal.leadmediasolutions.com or the current affiliate portal provided by Lead Media Solutions. If an affiliate does not provide required payout and tax information within 60 days after a payout becomes available, the payout may be delayed, forfeited, removed, or deemed ineligible at Lead Media Solutions' discretion.
If an affiliate refuses, declines, disputes, or fails to accept a payout or required payout setup, Lead Media Solutions may stop tracking, remove, expire, or close the unpaid payout after a reasonable period. We are not responsible for reconstructing old referral payout claims months later where tracking was declined, removed, expired, unavailable, disputed, or not properly maintained.
Affiliate tracking can be affected by cookies, browser settings, tracking links, attribution windows, form submissions, manual review, refunds, chargebacks, cancellations, account status, and platform limitations. Lead Media Solutions reserves the right to review, approve, deny, adjust, or reverse affiliate commissions for fraud, abuse, self-referrals, policy violations, duplicate claims, attribution issues, non-payment, refunds, chargebacks, or incorrect tracking.
Communication compliance, SMS, A2P, and phone services
Clients are responsible for complying with all laws and platform rules related to phone, SMS, MMS, email, AI voice, marketing, advertising, telemarketing, review requests, and customer communications. This may include TCPA, CAN-SPAM, CTIA guidance, carrier rules, A2P 10DLC requirements, privacy laws, industry-specific regulations, opt-in requirements, opt-out handling, and recordkeeping.
If a plan includes phone or SMS setup, clients must provide accurate registration information and lawful consent records. Phone number registration, A2P registration, carrier approval, or related verification may take additional time and can delay full use of phone or messaging features. We may pause, delay, or refuse communication setup if required information, consent, registration, or compliance approval is missing.
Any communication compliance features we configure are implementation support only and do not constitute legal advice or guarantee legal compliance.
AI acceptable use and limitations
AI receptionist, AI chat, AI review replies, AI content, and AI automation features are tools that require proper setup, testing, monitoring, and human oversight. AI may make mistakes or produce unexpected responses.
Clients may not use AI features for unlawful, deceptive, harmful, discriminatory, emergency, medical, legal, financial, or high-risk purposes without appropriate professional review and safeguards. Clients are responsible for the accuracy and legality of business information, scripts, prompts, workflows, and AI outputs used in their business.
Third-party platforms and embedded tools
Our website and services may use third-party tools for forms, booking, CRM, payments, hosting, analytics, phone, SMS, email, AI, reviews, ads, domains, and support. These third-party services may change, experience downtime, reject content, require verification, impose additional fees, or modify their policies.
We are not responsible for third-party outages, policy decisions, account suspensions, billing changes, data loss, API changes, platform restrictions, or rejected registrations outside our control.
Content, intellectual property, and license
Website designs, copy, workflows, automations, templates, graphics, training materials, strategy documents, and other materials created by Lead Media Solutions remain protected by copyright, trademark, and other intellectual property laws unless ownership is transferred in writing.
Clients grant us permission to use materials they provide, including logos, photos, videos, testimonials, service information, reviews, and business details, as needed to provide services. Clients represent they have rights to use the materials they provide.
Advertising, SEO, and platform policy
Local Service Ads, Meta Ads, SEO, Google Business Profile work, review systems, and other growth channels are subject to third-party policies, eligibility requirements, review processes, verification, market availability, competition, and customer behavior.
Local Service Ads are only available for approved categories and locations. Meta Ads and other paid campaigns require client-approved ad spend and may require additional verification, creative assets, account access, and payment setup.
Clients warrant that any website, offer, landing page, content, product, or service they ask us to promote does not intentionally or unintentionally violate the policies of Google, Meta, Local Service Ads, or any other advertising or platform provider. If a policy issue, disapproval, suspension, or compliance risk is identified, we may pause or cancel the related advertising service immediately.
Confidentiality and access
Both parties agree to use reasonable care to protect proprietary, private, or sensitive information exchanged during the relationship, including business information, account access, customer information, strategy, credentials, workflows, and non-public materials.
Clients should not send unnecessary sensitive personal information, financial information, health information, government identification numbers, or other regulated data unless it is required for the service and an appropriate secure method has been confirmed.
Indemnification
Client agrees to indemnify, defend, and hold harmless Lead Media Solutions from claims, losses, liabilities, damages, costs, and expenses arising from the client's business, products, services, content, customer data, consent practices, advertising claims, platform violations, unlawful use of services, or misuse of systems provided under these Terms or any related agreement.
This includes claims connected to client-provided content, inaccurate business information, lack of customer consent, unauthorized account access provided by the client, advertising or communication compliance issues, AI or automation misuse, and third-party platform policy violations caused by client direction, materials, or business practices.
Limitation of liability
To the maximum extent permitted by law, Lead Media Solutions will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the website, services, software, third-party platforms, communications, automations, AI features, ads, SEO, or business outcomes.
Our total liability for any claim related to the services is limited to the amount paid to Lead Media Solutions for the specific service giving rise to the claim during the three months before the event.
Changes, suspension, and termination
We may update these Terms at any time by posting a revised version on this website. Continued use of the website or services after changes are posted means you accept the updated Terms.
We may suspend or terminate access to services for non-payment, misuse, unlawful activity, compliance risk, platform policy violations, abuse, security concerns, or failure to provide required setup information.
Governing law and contact
These Terms are governed by the laws of the United States and the state where Lead Media Solutions is legally organized or principally operates, without regard to conflict-of-law rules.
Questions about these Terms can be sent to support@leadmediasolutions.com or 508-960-7219.